All payments are non-refundable, non-transferrable should you choose to cancel or reschedule your event. The date you booked can not be transferred or sold to another person in the event you choose to cancel or reschedule.

In the event of a natural disaster that renders The Willow to be unsuitable for your event deemed by venue management, the amount paid can be applied to a future event date. If you should elect not to re-book, no refund will be provided. The Willow encourages clients to purchase event insurance to offset this risk.